Cancellation, Exchange and Refund Policy

This cancellation, exchange and refund policy (“Policy”) shall be applicable between Indospirit Vaping Private Limited (“IndoVapes”, “We” or “Us”) and customers (“You”, “Your”, “Yourself”) who have purchased the products from our website. The Policy shall be subject to the terms and conditions provided on the website. We make our best efforts to address all issues raised by You. However, please note that cancellation, exchange and refund are handled, on a case to case basis, by Us and is subject to the conditions provided hereunder.

Cancellation

You can only cancel Your order before it has been marked as ready for fulfilment or shipped. Please note that We cannot cancel any orders once they have been shipped from our facility. We shall not accept any cancellation of orders delivered to you. Pre-paid orders shall not be cancelled after being shipped from our facility. Cancellations shall not be accepted on any promotional offers made by Us.

In case You find the product description provided on the Website and the product received are inconsistent, You may contact us with Your clarifications at indo@indovapes.com.

Exchange

We follow a very strict return policy. A return can only be accepted in case a ‘manufacturing defect’ is detected by You within 48 hours of receiving the product. A proof of purchase from our Website is mandatory to seek an exchange. Note that any refund against a return shall only be made upon the confirmation that the product has not been tampered and is in its original condition. The test for determining the same shall vest in Us and our decision in these matters shall be final and binding on You. We shall promptly notify You of our decision upon completing our inspection. If satisfied, We shall make best endeavours to dispatch a product free of such manufacturing defect.

Please note that E-liquids cannot be exchanged. Once shipped from our facility, there shall be no return available on E-liquids. No exchange available on products under clearance sale.

Refunds

We shall provide refund for any cancellation of the product prior to its shipment from our facility. In case an exchange of the product, after shipment and upon determination of a manufacturing defect is not possible, We shall promptly notify You. You may at Your sole discretion order a similar product or seek a refund only in such case where We are unable to provide You with an exchange in accordance with the terms of this Policy. You shall not be liable to a refund if the item was marked as a ‘gift’ to You.

Please note that no refund is available against the sale of E-liquids and replacement coils. No refunds available on products under clearance sale.

Shipping

You shall be liable for bearing shipping costs of returning the product to Us. In case We determined a ‘manufacturing defect’ claimed by You, We shall return such amount borne by You by adding certain points to Your account which can be redeemed by You in future.

All decisions taken by the IndoVapes team for any cancellation, exchange or refund against a product shall be final and binding on You.